How our conversations work

Empower Work is available to anyone facing a difficult work situation in the United States. We are open Monday through Friday from 8:30am to 8:00pm PST. Connect with one of our trained peer counselors by texting 510-674-1414 or click on the chat icon in the bottom right corner.

We recommend an incognito browser for web chat to protect your privacy.


What to Expect WHEN USING EMPOWER WORK 

Initiating the Conversation
After initiating the conversation via text or web chat, you'll receive our terms of service and privacy policy. Take a look and respond "YES" if you're comfortable. After that, you'll hear from a peer counselor within 10 minutes. 

Talking to Your Peer Counselor
Peer counselors provide support by listening, asking questions, and reflecting on what's happening for you in that moment. They're working professionals who have undergone a selection process and robust training. Peer counselors provide support, but not advice. Our goal is to help you take the next step that feels right. Sometimes that next step may just be taking a deep breath. Other times it might mean planning your next conversation with your manager. It's personal based on you and your experience.

Confidentiality
We take your privacy seriously. We will never share information from the conversations unless someone is in immediate, imminent danger. In return, we ask that you not share personally identifiable information about your workplace or colleagues. This protects you and our volunteers.  

More questions? Visit our frequently asked questions page for more information. 

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What Kind of workplace issues can I talk about? 

We’re here to talk about anything that feels challenging, overwhelming, or tough at work. Maybe it’s handling a conflict with a co-worker or managing work stress. Grappling with an ethical question. Or preparing for your review or your next career move.

Think of us as your sounding board, confidante, and thought partner.

We’re here to listen and help you find the next step that’s feels right. Here are some of the issues we hear about frequently:

  • Toxic, hostile, or dysfunctional workplace environments

  • Personal conflicts with managers and colleagues

  • Bad Bosses

  • Bullying, intimidating, or demeaning behavior

  • Job change or transition

  • Questionable leadership decisions

  • Unethical behavior

  • Work stress and anxiety

  • Value misalignment with company or organization

  • Micro-aggressions

  • Low job motivation or satisfaction

  • Harassment

  • Discrimination

  • Isolation and feeling alone

  • Unreasonable expectations

  • Performance feedback

Note: We aren’t lawyers. We don’t give legal advice. We refer to vetted, nonprofit or government resources if needed.


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