Unemployment Pain in the Pandemic: What You Can Do

During the pandemic, state unemployment benefit systems have broken under the strain of unprecedented demand. We hear from people every day struggling with a system that is failing them. It’s heartbreaking. Angering. Debilitating.

If you are struggling with getting unemployment benefits right now: you’re not alone.

Much as we wish we could, Empower Work peer counselors cannot help with unemployment claims. Only your respective state’s unemployment benefits or Pandemic Unemployment Assistance (PUA) department can help with claims, benefits, eligibility questions, and technical support.

Online information on state websites can be confusing. And reaching someone in state offices can be a monumental task due to the overwhelming demand.

How To Get Help With Unemployment Benefits Issues

Here are the best recommendations we have assembled if you are struggling with unemployment issues:

Read state websites extensively. Each state varies in how much information they provide, and whether it’s clear enough. But the best place to start is your state unemployment website. Dig in as deeply as you can to find answers. Often states have an FAQ (like California’s EDD FAQ) that can be the most helpful.
Call or show up early. If an unemployment office is open, show up early. If the offices aren't open, try to call right when they open. Keep trying every day (persistence is key even if incredibly frustrating!).
Contact your local state legislator. State representatives and governor offices have constituent services teams who may be able to provide information and connection to the unemployment office. You can use this website to find yours: Find Your State Legislators - Open States
For help with issues like appealing a repayment request, determination hearing, or fraud, your local Legal Aid office may be able to help. You can find yours at www.lawhelp.org.
Find community. Groups like the Reddit thread r/unemployment has become a leading unofficial support group for people experiencing issues with unemployment. It has state specific threads. There are also Facebook groups by state and other communities. These can be strong support mechanisms. A note of caution: No one should ask for your personal information or for you to pay them to file for you. As helpful as these groups can be, scammers or others wanting to take advantage can show up and may offer to help you for money or ask you to share your personal information with them.

Unemployment benefits are there to help you when you need it most. And now is a time for millions of Americans. We hope these steps are helpful to you in getting the benefits to which you are entitled.

If you’re struggling with stress or anxiety from losing a job, having a hard time with the job search, or worried about work, reach out. Text us: 510-674-1414. It’s free and confidential. Our trained peer counselors are here to listen, support, and talk through options.