What a Peer Counselor has to say about their experience with Empower Work: While in a role researching tools and apps to improve interpersonal relationships in the workplace, I discovered Empower Work and was immediately drawn to their peer counselor training program. My initial interest in volunteering was to help others through tough experiences at work via active listening and empathy.
Their top learnings that have benefitted me as both a volunteer, and a professional:
Avoid heaping on “advice”
Be empathetic and make it about them, not you!
Compose open-ended, thoughtful questions that empower the texter to build their solution
Use the resources provided, no matter how long you have been a peer counselor
Identify what is really bothering the texter and ensure you identify their ideal outcome
Get to know peer counselors and support staff, they are an inspiring group of people!
In addition to supporting texters, my experience with Empower Work helped me down a path of self-discovery, expanding my self worth beyond my job. This journey also helped me forgive, laugh, and move on from a toxic work relationship—freeing me from the unhealthy impact this can impose.Read More